Please contact customer service at customerservice@overthetopgear.com.
Customer Service Hours:
M-F – 9:00 AM – 5:00 PM (PST)
SAT – 9:00 AM – 3:00 PM (PST)
How can I contact someone if I have a question?
Do you ship internationally?
No not at this time.
What is your return policy?
• All returns (refunds or exchanges) must be accompanied by a receipt or invoice.
• All returns must be returned unused, packaged and resalable condition.
• All merchandise must be returned no later than 15 days from the original date of purchase for a full refund.
• Returns are processed to the original form of payment–Paypal, credit card or debit card.
• Email customer service for merchandise return mailing address.
How much is the shipping cost?
Shipping is free in continental U.S.
How can I track my package?
Once the order is shipped, PayPal will send you a tracking number via email. You can use the tracking number at http://www.usps.com/ to track your package.
Who processes my payment when I make a purchase?
All purchases are processed through PayPal.
How do I contact PayPal?
You can email PayPal or call through their customer service department. https://www.paypal.com/cgi-bin/webscr?cmd=_contact_us
I made a return, how long does my store credit last?
Online store credits are valid for 90 days from the time the returned items are received by Over The Top Gear.
Do I need to pay shipping for my returned item?
You will be responsible for shipping the item back to us, we will cover the costs of shipping the item back to you.